Terms of Use / Privacy

Real Body Management and Fitmum Pty Ltd and all businesses registered under them are bound by the National Privacy Principles contained in the Privacy Act 1988. When you provide us with any personal and/or health information, we aim to ensure that the handling of this information complies with State and Territory health records legislation.

1. What personal information does Real Body Management collect and why?

Real Body Management collects personal information from its members and from membership applicants, contractors, employees, and people we do business with.

Real Body management needs personal information:

  • to provide its members with personalised health and lifestyle services (including assessments of physical fitness, health status and goals); and
  • to conduct our business (eg to administer accounts, charge fees and to communicate with our members and business contacts).

To illustrate, the personal information we collect about our members includes:

  • Identification Information, including each member's name, address, contact details (including telephone numbers and email address), date of birth and driver's licence number;
  • Health information, including information provided on the pre-exercise questionnaire (that members complete upon becoming a member of Real Body Management or one of its related companies) and information we collect in the course of memberships. Health information is a sensitive form of personal information, so we only collect it with your consent, and we only collect what we need;
  • Financial Information, including bank account details and credit card details, as well as information about payment or non-payment of membership fees.

We need this personal information to provide health and fitness services, and is collected from application forms, and when members attend our clubs and communicate with us through our website.

We also collect:

  • Business Contact Information from and about our suppliers and other people we do business with (eg our landlords). This information is needed so that we can manage our business;
  • "Next of Kin" Information, which we collect from our members for use in the case of an emergency. We suggest that our members tell their next of kin that they have been nominated for this purpose; and
  • Employee Information. However, this Privacy Policy does not apply to personal information collected or held by us about our employees. Employees should contact our HR Department if they have privacy questions.

2. Real Body Management's use of personal information

As indicated, we use personal information to provide education and health services, to manage and administer memberships and to operate our business.

Unless you tell us otherwise, we may also use members' personal information to mail out special promotions, newsletters and other marketing material.

Real Body Management may mail its members information about its own promotions, or those offered by our business partners. If you don't want us to do this, we give you an opportunity to cancel these newsletters of promotional material.

3. Does Real Body Management share my personal information with anyone else?

Real Body Management will disclose your personal information in a few different ways.

Like most businesses, sometimes we outsource or "contract out" specific support services from time to time, and this may mean that our contractors see your personal information. For instance, sometimes we may engage IT contractors to maintain our databases. All our contractors are subject to strict confidentiality obligations, which means that they are authorised only to use personal information in order to provide the services or to perform the functions required by us.

We will disclose personal information if we are under a legal requirement to do so (eg under a court order, or if required under legislation), or if an authorised request is made from a law enforcement agency.

Otherwise, we will only disclose personal information with the consent of the relevant individuals. For example, if you are a member, with your consent (and only with your consent):

  • we may provide personal information to Real Body management educators, personal trainers and teachers to assist you to achieve your goals and so they can advise you which programmes are suitable for you. If our employees are contractors, their contracts with us require them to keep your personal information confidential. Of course, all our employees are required to keep your personal information confidential also; and
  • we may disclose personal information to our business partners so that they can contact you directly with special offers, discounts or other membership benefits.

4. Accessing personal information

Privacy laws give you rights to seek access to the personal information we hold about you.

You can access some data in your personal profile section and any other information we might have you can apply to access by writing to our administration department. We will not charge you for this information ordinarily. We try to ensure all the information we have is accurate and up-to date but we rely on you to inform us if details change. If you wish to discuss our method of providing access or any changes to personal information please contact our administration department with your query.

5. Is my personal information kept secure?

Real Body Management takes reasonable steps to ensure that the personal information we hold is stored in a secure environment protected from unauthorised access, modification or disclosure. We remind our staff and contractors of the importance of storing personal information in a secure way, and to treat it like confidential information.

6. Website / online privacy

Real Body Management will handle personal information collected online consistently with the way that it handles personal information collected offline. Other matters specific to Real Body Management's handling of personal information online are set out below.

a) Cookies

When you visit our website, we will not collect any personal information unless you chose to provide it to us (eg by sending us emails through our website). However, we may collect certain data that does not identify you (sometimes called "web log information") when you visit certain pages, such as the type of browser and operating system you have. We may also use "cookies" which are small files that are stored on your computer and that manage the security and navigation process of the site. You can choose to block these cookies but some portions of the site may not function correctly if you do. This type of data is collected for statistical purposes only, and while cookies will identify your computer, they are unlikely to identify you personally.

b) Email/SMS marketing

We will not email or SMS you marketing material unless you have consented to this. This is a requirement of the Spam Act 2003. Further, you can unsubscribe from our e-newsletter or other bulletins by using the "unsubscribe" facility contained in each electronic publication we send.

c) Site security policy

Our website uses up-to-date technology to maximise the security of your personal information.

8. Contact details and other information

This Privacy Policy applies to Real Body Management and Fitmum Pty Ltd, its employees and contractors. Real Body Management may change its Privacy Policy at any time